11/12/2018: Fraud Text Alerts-Why did you receive an alert? >>Read More
To protect your account, we monitor your ATM and Debit Card transactions for potentially fraudulent activity, which may include a sudden change in locale (such as when a U.S. issued card is used unexpectedly overseas), a sudden string of costly purchases, or any pattern associated with new fraud trends around the world.
If we suspect fraudulent ATM or Debit card use, we attempt to contact you to validate the legitimacy of the transaction. Your response is critical to prevent risk and avoid restrictions that may be placed on the use of your card.
If you have your cell phone number on file with the bank, you may receive a Text Alert asking you to verify the transaction. Simply respond YES or NO to this text. (If we do not have your cell number, you will be called at the phone number provided at account opening.) Sample text messages are below:
Security State Bank Fraud Alert: Did you attempt transaction on debit card ending in 0000 at Merchant1 in NJ for $163.42? Reply YES or NO.
- If you respond YES and your card is still active. Security State Bank: Thank you for your response. We’ll continue to monitor your card for unusual activity.
- If you respond YES but your card has been placed in restricted status. Security State Bank: Thank you for your response. We’ll contact you when the temporary hold on your card has been removed. Sorry for any inconvenience.
- If you respond NO. Security State Bank: You’ve indicated an unauthorized transaction. A temporary hold may have been placed on your card. Please call immediately 1-###-###-####.
Our goal, quite simply, is to minimize your exposure to risk and the impact of any fraud.
To ensure we can continue to reach you whenever potential fraud is detected, please keep us updated with your current contact information, including your cell phone number.