Personal Online Banking Important Information

PERSONAL ONLINE BANKING

The First Time You Log in after 3/9/2020
• Access ID: you will use your current Access ID (using all lower case characters). If your current Access ID is less than six characters, you will be prompted to choose a new Access ID.  If your current login is an account number, all 10 digits of the account number will need to be entered.
• Password: you will use the last six digits of your Social Security Number for your password. After logging in, you will be prompted to choose a new password.
• Terms & Conditions: you will be asked to read and approve the new Online Banking Terms & Conditions the first time you login.
• Accounts: all accounts that you are a first, second, or third signer on will show in Online Banking.
• Please review your account information and let us know as soon as possible if you have any questions.

New Features
• Everything at a Glance: the new Home Screen gives you an at-a-glance view of all your accounts and their current balances with one-click access to transfer funds between your accounts or view recent transactions. Bill Pay is also displayed on the new Home Screen.
• Live Chat: you will have the option to Live Chat with a Security State Bank representative during normal business hours.
• Enhanced Alerts: you will have the option to choose from several account notification alerts that can be delivered by email or text. These alerts will be sent in real-time.

Important Changes
• E-Statements: if you are an E-Statement customer, your statements will now be found under Documents. If you are not an E-Statement user but would like to sign up, follow the prompts to enroll.
• External Transfers: any External Transfers (transfers to external financial institutions) that were set-up in the previous Online Banking will not be available in the new Online Banking. Once you log in to the new Online Banking, you can set up your External Transfers.
• Deposit-Only Accounts: this feature is no longer available. We have an alternative solution for these types of transfers using Bill Pay.  Please contact us if you would like more information on how this would work.
• Credit Cards: Credit Card information will not be available in Online Banking when we go live on March 9, 2020; however, this is being worked on and we hope to offer this again in the future. For the interim, we have included a link under the Credit Card tab to the mycardstatement.com site where you can access your credit card information. In the mycardstatement.com site, choose the Forgot Your User Name link. You will be prompted to enter your credit card information.

Quicken Users
As Security State Bank completes is change to the new Online Banking, Quicken settings will need to be modified to ensure the smooth transition of your data.  Please click the Quicken & Quickbook Users-Important Information link on the Customer Education Center page for instructions.